Updated Pricing FAQs

We’re excited to introduce our updated pricing model, designed with your needs in mind. Featuring flexible packages, benchmark-driven updates, and transparent options, this new approach ensures you get the best value while maintaining the exceptional relocation experience Settly is known for. Here’s everything you need to know about the benefits and features of our updated structure!

What is Settly Access Fee?

The Settly Access Fee provides access to the Settly Employer Portal, including features like automated case initiation, document storage, two-factor authentication, HRIS integration, cost reporting, bulk uploads, and SSO. It also covers account management services such as Slack access, quarterly check-ins, a dedicated Account Manager, and expedited response times. This ensures streamlined operations and high-quality support.

When will the new pricing model take effect?

The new pricing model will come into effect on 1st February 2025.

Why is Settly changing the pricing model?

We are updating our pricing model to better align with current industry standards, reflect the value of the services we provide, and ensure sustainability as we continue to deliver high-quality relocation solutions.

Does this change affect current contracts or agreements?

Existing cases initiated before 1st February 2025 will follow the original pricing structure. Ongoing services will continue under the old model until completion. Any new or additional services initiated after 1st February 2025 will follow the updated pricing model.

How were the new pricing structures determined?

We conducted a thorough review of services, analyzed client needs, and benchmarked against industry best practices to create a fair, competitive, and transparent pricing model.

Can you provide a breakdown of the new pricing structure?

Three packages are offered: Short Stay, Relo Light, and Relo Complete. Each includes access to the Settly Platform, a dedicated host, partner support, and in-country formalities. Packages vary in duration and scope, with options to customize via add-ons. For more details, refer to the attached pricing guide.

What if I want to select one of the packages but do not need all of the services included?

You are not required to utilize all included services. Your account lead will assist in navigating the package to manage specific needs effectively.

Are there any additional costs or fees introduced with this new model?

Additional costs may apply for specific services, such as vendor fees, flight tickets, or temporary housing. All such costs will be transparently communicated upfront.

Will the quality of service remain the same?

Settly remains committed to providing exceptional service. The new pricing model supports service evolution while maintaining the same level of care and attention to detail for a seamless and supportive relocation experience.

How do I provide feedback on the new pricing model?

Feedback can be shared with Settly’s Relocation Business Partner Erika at erika@settly.nl or your dedicated Account Lead.

How can I calculate costs under the new pricing model?

Refer to the pricing guide for a detailed overview of services and costs. For personalized estimates or assistance, contact your dedicated Account Lead.

What happens if my relocation needs don’t fit into the new structure?

If your needs don’t align with the new structure, the team will assist in finding the best possible approach within the available options.

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